Refund policy

We want you to love your Finding Flaire piece. Below you’ll find everything you need to know about delivery, returns and exchanges.

Delivery

Orders are processed within 1–2 business days.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Delivery times may vary depending on your location and the courier service.
Please ensure your shipping details are correct at checkout, as we are unable to make changes once an order has been processed.

Returns

If your order isn’t quite right, we accept returns within 14 days of delivery.

To be eligible for a return, items must be:

  • Unworn and unused
  • In their original condition
  • With all tags attached
  • Returned in the original packaging

Refunds are available on full-price items, provided all return requirements are met.
To request a return, please contact hello@findingflaire.com with your order number, and our team will assist you with the next steps.
Please note return shipping costs are the responsibility of the customer.

Exchanges

If you would like to exchange your item for a different size or style, we are more than happy to assist, subject to availability.
If the item you would like is unavailable, we will gladly offer a refund or store credit, provided the return meets our return policy requirements.

International Orders

           International orders are treated slightly differently to domestic returns:

  • Duties and taxes calculated at checkout are non-refundable.
  • International orders are not insured once dispatched - from that point, they become the responsibility of the courier.
  • International return shipping costs are the responsibility of the customer.       
  • We currently do not offer exchanges on international orders. If you'd like a different size or style, please return your item for a refund (subject to meeting our return requirements above) and place a new order.

Sale Items

Sale items are final sale and are not eligible for refund.

Faulty or Damaged Items

If you believe you have received a faulty or damaged item, please contact hello@findingflaire.com within 7 days of receiving your order, including your order number and photos of the item.
We will review the issue and arrange an appropriate resolution in line with Australian Consumer Law.

Lost or Delayed Parcels

Once your order has been dispatched, delivery timeframes are the responsibility of the courier.
If your parcel appears to be lost or significantly delayed, please contact hello@findingflaire.com and we will assist in lodging an enquiry with the shipping provider.
Finding Flaire is not responsible for parcels that are lost or stolen after delivery has been confirmed by the courier.

Thank you for being part of the Finding Flaire story