Frequently Asked Questions

Once your order has been placed, our team begins processing it as quickly as possible. If you notice an error, please contact hello@findingflaire.com as soon as possible and we will do our best to assist before the order is dispatched.

Orders are processed within 1–2 business days. Delivery times may vary depending on your location and the courier service.

We currently ship Australia wide and to select International countries.

International orders typically arrive within 5–10 business days, though delivery may be delayed due to customs clearance.

Duties and taxes are calculated at check out in accordance with the country the package is being shipped to. Note that duties and taxes are non-refundable.

International orders are not insured once they are out of our hands, they become the responsibility of the courier. Please note that delivery may be delayed due to customs clearance. 

International return shipping costs are the responsibility of the customer.

We currently do not offer international exchanges.

We accept returns within 14 days of delivery on full-price items, provided they are unworn, unused, in their original condition, with all tags attached and original packaging included.

Please see our Returns & Exchanges page for further information.

We are happy to exchange your item for another size or style, subject to availability. If the item you would like is unavailable, we can offer a refund or store credit.

Return shipping costs are the responsibility of the customer.

We recommend reviewing the Details section on each product page, which outlines the fit for that specific style. You can also refer to our Size Guide for additional measurements. If you need further assistance with sizing, please don’t hesitate to reach out, our team is always happy to help.

If you are between sizes, we recommend sizing up for a more comfortable fit.